How to Contact Us: For questions about an order, please contact our fulfillment house directly. Hay House, Inc. P.O. Box 5100 Carlsbad, California 92018-5100   E-mail: Hay House Orders Toll-Free: (800) 654-5126 Hours: Monday-Friday, 7:00am - 5:30pm (PST)     Order Information: Your order will be processed and shipped by our fulfillment house (Hay House, Inc.). Please allow 7-10 working days to receive your order. If you would like to check the status of your order please refer to the Order Number on your Order Summary printout. There are two ways to check on the status of your order: Call the Hay House Customer Care Department at 800-654-5126 extension 2, Monday-Friday 7-5:30 PM PST. Please have your Order Confirmation Number ready. Fax your request to 800-650-5115. Please include your Full Name, Address, E-mail address, Phone number, and Order Confirmation Number. You will receive a call back before the end of the next business day.     Shipping Information: Please click here for shipping rates and delivery times.     Return Policy: You may return any product purchased within 90 days of delivery for a full product refund or exchange. Please mail returns to: Hay House Inc. / Returns Dept. c/o Ben Stein and Phil DeMuth P.O. Box 5100 Carlsbad, CA 92018-5100 Please enclose a copy of the packing slip/invoice along with the merchandise you are returning. Returns will be refunded in the form that the original payment was received.