online video

    After purchasing an Online Video, you may access it from desktops, mobile devices and tablets by:

    • Clicking on the Order Receipt page.
    • Clicking through the e-mail sent to your Customer Account e-mail address.
    • On Desktop:
      • Logging into your Hay House Customer Account and navigating to the Digital Library section on the left sidebar.
      • Choose "Online Video" from the drop down menu in the right corner
      • Click on the Watch Now button associated with your purchase.
    • On Mobile:
      • Logging into your Hay House Customer Account and navigating to the Digital Library from the drop down at the top of the page.
      • Choose "Online Video" from the drop down menu at the top of the page.
      • Click on the Watch Now button associated with your purchase.

    Desktops

    The Online Video file is not downloaded to your computer, it is streamed directly from our servers. In some cases, audio and video still may not play even if System Requirements are met. Firewalls and security programs installed on your network may prevent you from viewing.

    Mobile and Tablets

    The Online Video file is not downloaded to your device, it is streamed directly from our servers. Please make sure you have the latest version of your device software to ensure proper playback. In some cases, audio and video still may not play even if System Requirements are met. Security programs installed on your network may prevent you from viewing.

    Contact Hay House Customer Care for additional help.