order status

To track the status of your order, please provide your order number and shipping zip/postal code below or login to your account to view your Order History.

Please note: Tracking may not be available for orders shipped Standard Shipping. View the Shipping Policy page for more information.

You can also contact Customer Service for order status questions. Please refer to the Order Number on your Order Summary printout. There are three ways to check on the status of your order:

  1. Click here to e-mail your inquiry. Please include your Full Name, Address, E-mail address, Phone number, and Order Confirmation Number. You will receive a reply via e-mail before the end of the next business day.
  2. Call Customer Service at (800) 654-5126 extension 2, Monday-Friday 7-5:30 PM PST. Please have your Order Confirmation Number ready.
  3. Fax your request to (800) 650-5115. Please include your Full Name, Address, E-mail address, Phone number, and Order Confirmation Number. You will receive a call back before the end of the next business day.