wholesale return policy
In an effort to process your returns as efficiently and accurately as possible, we have developed the following guidelines. Thank you for your cooperation.
Returns accepted within six (6) months of purchase without prior authorization. Returned books must be clean, free of stickers, and security alarms removed. Hay House only accepts returns on Hay House published titles purchased directly from Hay House. After notification, non-Hay House titles will be disposed of after 30 days.
Shipping costs are not refunded. Customer is responsible for shipping costs on any returns.
Hay House credit will be issued for returns and is valid for one year from the date the credit was issued towards future purchases. Returns from a special/author event will be credited to the original form of payment. Shipping charges are not refunded. Cash refunds will not be issued.
The hours for receiving returns are from 6:00 am to 4:00 pm PST/PDT Monday through Thursday.
Include the following with your return:
- Copy of original packing slip with account number and invoice number. If you do not have a copy of your packing slip/invoice, please contact our wholesale department and we will email you a copy.
Wholesale department: firstname.lastname@example.org
800-654-5126 ext 107 or ext 149
- List and quantity of items being returned
- When returning seven or more cartons, the returns must be on a pallet by truck. Label each pallet with your Hay House account number, company name, address, and total pallets (1 of 4, 2 of 4, etc.).
- When returning by UPS or FedEx, each carton should be clearly labeled with your Hay House account number, company name, address and carton count (1 of 4, 2 of 4, etc.) Cartons should be kept to a weight of no more than 40 pounds. Any carton markings or shipping labels on reused cartons should be removed or obscured.
- Send returns to:
Hay House, Inc.
Attn: Returns Dept.
2750 Progress Street, Ste B
Vista, CA 92081
- When returning product, please return via a carrier who can provide you with a tracking number. If returning by U.S. mail, please make sure you have a tracking number for reference.
- Please allow up to 60 days for returns to be processed.