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Terms of Use – Memberships and Billing

Memberships. While we may offer Content from time to time for free, we charge a fee to access the Services that require a membership. The Services may include different offerings, including online courses, online videos, and audio downloads. You can find the specific details regarding your membership subscription at any time by logging in to your HayHouse.com account and clicking on either your “Wisdom Community Subscription” or “Member Benefits” link on the left sidebar. You agree that your membership is for personal use only.

Because the Service is offered in multiple time zones, for consistency, a "day" for purposes of these Terms begins at 12:00 a.m. Pacific Time and ends at 11:59 p.m Pacific Time of that same calendar day.

Billing. By providing a credit card or other payment method accepted by HayHouse.com ("Payment Method") for your membership, you are expressly agreeing that we are authorized to charge you a periodic membership fee on a recurring basis corresponding to the term of your subscription, any other fees for additional services you may purchase, and any applicable taxes in connection with your use of your membership to the Payment Method. If you want to use a different Payment Method than the one you signed up to use during registration, or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by logging in to HayHouse.com and clicking on Payment Plans in the left sidebar. Then, click on “Manage Credit Card” in order to update your payment method. If your Payment Method expires and you do not edit your Payment Method information or cancel your account, you authorize us to continue billing, and you will remain responsible for any uncollected amounts.  Please note: we do offer a Moneyback Guarantee on memberships for 30 days from the time of purchase.

As used in these Terms, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method. The membership fee will be billed at the beginning of your membership period and on each periodic renewal date thereafter unless and until you cancel your membership or the account or service is otherwise suspended or discontinued pursuant to these Terms. Your membership end date is one (1) year from date of purchase. To see the commencement date for your next renewal period, log in to your HayHouse.com account and click on the “Payment Plans” link on the left sidebar. Then, click “view order.” Your annual membership will renew one year from the last payment date under the “Payment Plan” section. If you are a monthly member, you will be billed every month on the date of purchase (for example, if you purchased on November 4, you will be billed on December 4, then January 4, etc.)

We automatically bill your Payment Method one year to commencement of your membership, or every month to commencement of your membership if you are a monthly member. The interval of time between each payment due date shall correspond to the term of your membership and be referred to herein as a "Billing Period."  You acknowledge that the timing of when you are billed and the amount billed each Billing Period may vary, including for example due to promotional offers, gift card redemptions, credits applied, changes in your membership, changes in your Payment Method, and changes in applicable taxes, and you authorize us to charge your Payment Method for the corresponding amounts.

If we offer you a promotion (e.g., a promotional price) for your membership, the specific terms of the promotion will be disclosed during your sign-up or in other materials provided to you describing the particular promotion. In the case of promotional pricing, after your promotion ends, we will begin billing your Payment Method for your subscription at the regular price after your promotion ends unless you cancel prior to the end of your promotion or unless otherwise disclosed in communications made available to you.

Hay House, Inc. reserves the right to change the terms of your membership, including price, from time to time, effective as of the beginning of your next Billing Period following the date of the change. If Hay House, Inc. changes the membership fee or other charges for your members, we will give you advance notice of these changes.

Ongoing Membership and Cancellation. Your membership will continue in effect on a recurring basis corresponding to the term of your membership unless and until you cancel your membership or the account or membership service is otherwise suspended or discontinued pursuant to these Terms. You must cancel your membership before your next renewal date in order to avoid the next billing. We will bill the periodic membership fee plus any applicable taxes to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). If you cancel your membership, cancellation will be effective at the end of the current Billing Period - this means that you will have continued access to your membership benefits for the remainder of that period, but you will not receive a refund. If you purchased your subscription through a Hay House website, you can cancel your membership in your Account area of this website, or by calling Hay House Customer Care (800) 654-5126 Ext 1 (United States & Canada) or (760) 431-7695 Ext 1 (International). If you purchased your subscription through the Apple App store or Google Play store, you can cancel your subscription at any time in the Settings are of your mobile device.

Free Trials. Hay House, Inc. may offer free trials to a particular subscription, subject to a specific time frame explained during your sign-up. Hay House, Inc. reserves the right to determine eligibility for free trials; specifically, customers who have previously redeemed a free trial may not redeem another free trial in the future (certain exceptions to this rule may be made on a case-by-case basis depending on the promotion). Certain limitations may also exist with respect to combining free trials with any other offers.

It is very important to understand that you will be automatically charged for the subscription after your free trial has ended. If you wish to avoid charges to your Payment Method, you must cancel your subscription prior to midnight local time on the day before the end of your free trial period. You may cancel your subscription at any time as described in the "Ongoing Membership and Cancellation" section of these Terms.

Unpaid Amounts. It is important that each member honor the payment obligations to which the member agreed. Accordingly, we reserve the right to retry billing your Payment Method after failed attempts (e.g., if your Payment Method is rejected). We also reserve the right to pursue any amounts you fail to pay in connection with your membership. You will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

Accounts and Registration. You are responsible for all use of your account, including use of your account by other members of your household. By allowing others to access your account, you agree to be responsible for ensuring that they comply with these Terms and you agree to be responsible for their activity using the Services.

All registration information you submit must be accurate and updated. Please keep your password confidential. You will not have to reveal it to any Hay House, Inc. representative. Because you are responsible for all use of your account, including unauthorized use by any third party, please be very careful to guard the security of your password. Please notify us by email using the customer support form available at https://www.hayhouse.com./contact/email/ if you suspect any unauthorized use of your account. Please also make sure to notify us if your registration information changes, in case we need to contact you.

Please see the section "Ongoing Membership and Cancellation" above for instructions on how to cancel your membership.

We reserve the right to immediately terminate or restrict your account or your use of the Services or access to Content at any time, without notice or liability, if Hay House, Inc. determines in its sole discretion that you have breached these Terms, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. We also reserve the right to terminate your account or your use of the Services or access to Content if such use places an undue burden on our networks or servers.

Modification. HayHouse.com reserves the right to make changes to the HayHouse.com Web site, posted policies and these Terms of Use at any time without notice. These Terms of Use were last revised on November 3, 2016.